I Am A Sucka!
When I returned to New York from Tami and George’s wedding in Berkeley, I had a most frustrating experience trying to make it back to the tiny island of Manhattan. As I arrived rather late and did not want to pay $40 for a cab, I decided to try taking Super Shuttle, for which I had a coupon. Now I know why they have coupons in tour books for Super Shuttle. It’s to see how many (cheap) people can get suckered into using the damn things. Unfortunately, I turned out to be one of these people. Therefore, I will let my letter of fury speak for itself. I sent this via email to the customer service department of Super Shuttle.
To whom it may concern:
I landed at JFK airport Sunday, 6/22/2003, at 11:30 p.m. and did not reach my apartment in downtown Manhattan until 2 a.m. I am writing to make you aware that your company has issues surrounding the logistics of pick-ups and drop-offs.
I called your service from the ground transportation desk at 11:40 p.m. and was told that a van would be able to pick me up in 20 minutes. I decided to wait, and a driver came to pick up passengers at midnight. However, after hearing where I needed to go, he told me that he could not take me because he was going uptown, not downtown. I thought this odd considering that I told the operator on the phone that I was headed downtown. The driver left without me, and I called your service again to ask if a driver would be coming - one that could take me downtown. The operator assured me that a driver would come in 10 minutes. I decided to wait again, and 20 minutes later, no driver had appeared. I called the operator again, and this time I would told that a van would come in 4 minutes. Sure enough, 15 minutes later a van came. By this time, it was 12:35 a.m.
Of course the van was packed and the driver neglected to check every passengers' destination before choosing a bridge/tunnel to cross over into to Manhattan.As a result, we took a very roundabout path through the city, headed first to midtown, then to the upper west, and finally back downtown - of course I was the last to be dropped off. By the time I arrived at my apartment, it was 2 a.m.
This was the first time I used your service, and trust me, it will be the last. And for anyone who asks me, I will definitely let them know what kind of service they can expect from SuperShuttle.
To whom it may concern:
I landed at JFK airport Sunday, 6/22/2003, at 11:30 p.m. and did not reach my apartment in downtown Manhattan until 2 a.m. I am writing to make you aware that your company has issues surrounding the logistics of pick-ups and drop-offs.
I called your service from the ground transportation desk at 11:40 p.m. and was told that a van would be able to pick me up in 20 minutes. I decided to wait, and a driver came to pick up passengers at midnight. However, after hearing where I needed to go, he told me that he could not take me because he was going uptown, not downtown. I thought this odd considering that I told the operator on the phone that I was headed downtown. The driver left without me, and I called your service again to ask if a driver would be coming - one that could take me downtown. The operator assured me that a driver would come in 10 minutes. I decided to wait again, and 20 minutes later, no driver had appeared. I called the operator again, and this time I would told that a van would come in 4 minutes. Sure enough, 15 minutes later a van came. By this time, it was 12:35 a.m.
Of course the van was packed and the driver neglected to check every passengers' destination before choosing a bridge/tunnel to cross over into to Manhattan.As a result, we took a very roundabout path through the city, headed first to midtown, then to the upper west, and finally back downtown - of course I was the last to be dropped off. By the time I arrived at my apartment, it was 2 a.m.
This was the first time I used your service, and trust me, it will be the last. And for anyone who asks me, I will definitely let them know what kind of service they can expect from SuperShuttle.
posted by danielle at 12:10 PM
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